My Homemaker's Haven
Custom Cakes and Candies
My Homemaker's Haven
Custom Cake and Candies
Due to tedious, handcrafted nature of our products, we are unable to exchange custom cakes, cake pops, cupcakes and cookies.
Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for . We only give refunds in accordance with refund policies stated below.
We bake one day and decorate the next. If you need to postpone your cake for another date, we require at least one week notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to re-bake the cake/recreate the elements on the cake. If you'd like to change the flavor of your cake, we require 14 days notice. 3D Cakes require at least two week's notice if changes want to be made to the cake or to change the date.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted/picked up will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards (Our cakes are tasted daily to insure highest possible quality). Quality determination is solely at the discretion of My Homemaker's Haven. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
DEPOSITS ARE NON-REFUNDABLE. If you pre-paid in full, or placed a partial deposit, you will NOT get a refund if you cancel your order less than 30 days before your party date.
The following 3 scenarios are the only instances when we will provide a refund:
1) If we fail to deliver your cake on the date and time stated on your contract for your wedding, or event.
If we deliver the cake late within 2 hours or less we will NOT provide a refund. Further, if customer provides wrong date, time or address for delivery, we will NOT provide a refund. **We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.**
2) If you come to our store for “pick up” and the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). (NO CASH refunds will be given)
NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.
3) If we deliver the cake to you and the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you do not “accept” the cake. If you request a refund at time of delivery, you MUST give us back the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
That’s it. We do not give refunds under any other circumstances without management approval.
Refunds are processed within 7 days.